FAQ

Shipping is complimentary on every order, worldwide — there is no minimum spend and no handling fee added at checkout.

Orders are processed and dispatched within 1–2 business days. Delivery then takes an estimated 6–8 business days, depending on your location; remote areas can take slightly longer.

You'll receive a shipping confirmation email with end-to-end tracking as soon as your parcel leaves our warehouse.

We ship worldwide. If your country does not appear at checkout, email us at service@lanvelle.com and we will arrange delivery for you.

Any customs duties or import taxes are set by your local authority and are the responsibility of the recipient. They are not included in the price at checkout.

You may request a return within 30 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags and packaging intact. Final-sale items and gift cards are not returnable.

Sign in to your account at account.lanvelle.com and follow the return steps, or email service@lanvelle.com with your order number and the reason for the return.

Once we receive and inspect the item, we'll confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was defective or incorrect.

Please contact us within 7 days of delivery with your order number and a photo of the item. We will replace defective or incorrect items at no cost, including the return shipping.

We replace items only when they are defective or damaged. If you would prefer a different colour, return the original for a refund within 30 days and place a new order — that way the colour you want is reserved for you straight away.

Our cashmere scarves are 96% cashmere and above, chosen for fibre length as much as softness — longer fibres mean less pilling and a smoother hand. Brushed finishes are kept deliberately gentle: enough loft to hold warmth, never so much that the weave loses its definition.

Sizes vary by style. Classic scarves are 180 × 30 cm (70.9 × 11.8 in); longer stoles run 190 × 35 cm; wraps and shawls go from 180 × 60 cm up to 200 × 90 cm; the snood is a pull-on 180 × 50 cm loop. Every product page lists its exact measurements — and our Size & Care Guide explains which cut suits how you wear it.

Hand wash in cold water with a gentle detergent, or dry clean. Press gently rather than wringing, and always dry flat — never tumble dry. Store folded rather than hung.

Small pills are normal on natural cashmere in the first weeks of wear and lift off easily with a fabric comb.

Yes. Every scarf arrives in a Lanvelle signature gift box with tissue, ready to give as it is.

Visa, Mastercard, American Express, Discover, Diners Club and PayPal. All payments are processed over an encrypted connection — we never see or store your card details.

We can usually amend or cancel an order before it is dispatched. Email service@lanvelle.com with your order number as soon as possible. If the parcel has already shipped, we'll help you redirect it with the carrier.

Your tracking link is emailed as soon as the order ships. You can also sign in at account.lanvelle.com to see live status. If tracking hasn't moved for five days or more, send us your order number and we'll chase the carrier for you.

Email service@lanvelle.com or message us on WhatsApp at +86 181 3452 8180. We reply to every enquiry within one business day.