Refund policy

Last updated: October 11, 2026

Thank you for shopping with Lanvelle. We want you to be delighted with your purchase.

Returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.

To start a return, sign in to your customer account at account.lanvelle.com and follow the return steps, or email service@lanvelle.com with your order number and the reason for your return.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item was defective or incorrect.

Exchanges

We replace items only if they are defective or damaged. Please contact us within 7 days of delivery if your item arrived damaged or incorrect.

Return Shipping

Return shipping is free for defective or incorrect items. For all other returns, customers are responsible for return shipping costs.

Non-returnable Items

Final-sale items and gift cards.

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