Track Your Order

Order Tracking

Every Lanvelle order ships with end-to-end tracking. Here is where to find it, and what to do if the parcel stops moving.

  1. Check your shipping confirmation email

    The moment your parcel leaves our warehouse we email a confirmation with a tracking number and a direct link to the carrier. It is sent to the address used at checkout — if you used a guest checkout, search that inbox for "Lanvelle".

  2. Sign in to your account

    Your order history and live tracking status are always available at account.lanvelle.com. Sign in with the email address from your order — no password needed, we send a one-time link.

  3. Give it a moment to update

    A tracking number can take up to 24 hours to show its first scan after dispatch. Orders are processed in 1–2 business days, and delivery is typically 6–8 business days after that.

  4. Still nothing after five days?

    If the tracking page shows no movement for five business days or more, email service@lanvelle.com with your order number. We open a trace with the carrier and keep you updated until it is resolved.

Parcel held at customs? Orders outside the destination country's tax-paid zone can be delayed while customs processes the shipment. Any duties are the recipient's responsibility, and the carrier will contact you directly if a payment is needed.

Track my order

Ordered as a gift and don't want the tracking emails going to the recipient? Email us straight after ordering and we will switch all notifications to your address.